89bed Privacy Policy Your Information Is Protected

1 Introduction and Scope

89bed ("we", "our", "platform") is a trusted online gaming and betting service provider in Bangladesh. When you use the 89bed website, mobile app, or any related service, you agree to be bound by this privacy policy.

The purpose of this policy is to clearly inform you about what personal information we collect, why we collect it, how we store it, and in what circumstances it may be shared with third parties. Protecting your privacy is one of our top priorities.

This policy applies to all registered and unregistered users of 89bed. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

2 Information We Collect

89bed collects various types of information to operate its services properly. This information falls into two main categories:

2.1 Information You Provide Directly

Information you voluntarily provide when registering or using our services includes:

Full name, date of birth, and national identity card details
Email address and contact information
Payment details for bKash, Nagad, Rocket, or bank accounts
Username and password set when creating an account
Copies of documents required for KYC verification
Messages sent to customer support via live chat or email

2.2 Automatically Collected Information

Information collected automatically while you use the platform:

IP address and device identifier information
Browser type, operating system, and software version
Login times, page views, and navigation patterns
Information collected through cookies and similar tracking technologies
Gaming history, betting records, and transaction details
Log files and error reports

3 How We Use Your Information

89bed uses your information for the following specific and lawful purposes:

3.1 Service Delivery and Operations

To create and manage your account
To process deposits, withdrawals, and other financial transactions
To provide gaming services and bonus offers
To resolve technical issues on the platform

3.2 Identity Verification and Security

To complete the KYC (Know Your Customer) process
To prevent fraud, deception, and illegal activities
To ensure account security
To comply with anti-money laundering (AML) regulations

3.3 Communication and Support

To provide customer service and resolve your complaints
To send important account and transaction notifications
To inform you about new services, bonuses, and promotional offers (subject to your consent)

3.4 Improvement and Analysis

To improve platform quality and enhance user experience
To conduct statistical analysis and research activities
To monitor usage patterns to ensure responsible gaming

4 Sharing and Disclosure of Information

89bed does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Partners

We may share necessary information with our trusted technology and payment partners, but only to the extent strictly required for service operations. These partners are contractually bound to uphold the same privacy standards.

4.2 Legal Obligations

We may be required to disclose information under applicable laws in Bangladesh, court orders, or directions from regulatory authorities. Any such disclosure will always be limited to the minimum necessary scope.

4.3 Fraud Prevention

If evidence of fraudulent activity is found on an account, information may be provided to the relevant authorities or financial institutions.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to a new entity, though under the same privacy protections.

5 Cookies and Tracking Technologies

89bed uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.

5.1 Types of Cookies

Essential Cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
Functional Cookies: Used to remember your preferences and language settings.
Analytics Cookies: Help monitor site usage and support improvements.
Marketing Cookies: Used to display relevant advertisements and offers.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not function correctly.

6 Data Security Measures

89bed has adopted industry-standard security measures to keep your personal information protected:

SSL Encryption: All data transmissions are secured with SSL/TLS encryption.
Encrypted Storage: Sensitive information is stored in encrypted databases.
Two-Factor Authentication: An additional layer of protection for account access.
Regular Audits: Security measures are regularly evaluated and updated.
Restricted Access: Only authorized staff can access personal information.
Firewall and Anti-DDoS Protection: To protect against cyber attacks.

Complete security on the internet cannot be guaranteed. In the event of a data breach, we will take prompt action and notify affected users as quickly as possible.

7 Data Retention Period

89bed retains your personal information only for as long as necessary or as required by legal obligations.

Active Accounts: All relevant information is retained while the account remains active.
Closed Accounts: Even after an account is closed, certain information is retained for a specified period in accordance with legal and regulatory requirements.
Financial Transactions: Financial records are retained for the period prescribed by applicable law in the country.
Marketing Data: Marketing-related information is deleted when you withdraw your consent.

At the end of the retention period, information is securely deleted or anonymized.

8 Your Rights

As a user of 89bed, you have the following rights over your own information:

8.1 Right of Access

You may request a copy of your personal information held by us at any time.

8.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted, though this may not be possible where legal or regulatory obligations apply.

8.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be limited.

8.5 Right to Opt Out of Marketing

You may opt out of promotional communications at any time. To do so, email [email protected] or contact us directly via live chat.

To exercise any of the above rights, please contact us. We will respond within a reasonable time after receiving your request.

9 Privacy of Minors

89bed strictly provides services only to persons aged 21 or older. We do not intentionally collect personal information from any minor.

Age is verified at the time of registration, and if a minor is identified, the account is immediately closed and the relevant information is deleted. If a parent or guardian believes their child has registered without their knowledge, please contact us immediately.

10 International Data Transfers

89bed provides services from Bangladesh and various locations around the world. Your information may be stored or processed outside Bangladesh, but always in accordance with the protection standards set out in this privacy policy.

For international data transfers, we ensure that appropriate safeguards, such as contractual protection clauses, remain in place.

11 Third-Party Links and Services

The 89bed platform may integrate services from various payment gateways and gaming providers. These third parties have their own privacy policies, and 89bed is not responsible for their collection or use of information.

We recommend that you read the privacy policy of any third-party service before using it.

12 Changes to This Policy

89bed may update this privacy policy from time to time. For any significant changes, we will publish a notice on the platform and inform registered users by email.

Continued use of the platform after any changes indicates that you have accepted the updated policy. We therefore recommend reviewing this page regularly. Each version will include the date of the update.

13 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Email: [email protected]
Live Chat: Bengali support available 24 hours a day, 7 days a week

We commit to responding within a reasonable time after receiving your message. We treat any concern relating to your privacy with the utmost seriousness and work to provide a satisfactory resolution.

To learn more about responsible gaming, visit our Responsible Gaming page. For full terms of use, read our Terms and Conditions.

89bed Privacy Policy